Managed Services

The Utah Telehealth Network’s Managed Services deliver end-to-end technology infrastructure and support for Utah’s healthcare providers. These services are designed to simplify IT operations, enhance connectivity, and support innovation in healthcare services.

UTN’s Managed Services encompass a suite of integrated offerings that support the full network and IT infrastructure lifecycle from design and procurement to monitoring and support. These services are built on a robust statewide broadband network and tailored to meet the evolving needs of healthcare institutions.

Advanced Network Design

UTN’s Advanced Network Design service delivers tailored, scalable solutions for complex networking environments. Our team works closely with institutions to assess current infrastructure, plan for future growth, and implement high-performance, secure architectures. This service supports advanced technologies, ensures long-term sustainability, and aligns with institutional goals for digital transformation and innovation.

Telehealth Security Services

UTN’s Telehealth Security Services provide comprehensive, proactive protection for member clinics and hospitals, ensuring the confidentiality, integrity, and availability of critical healthcare data and systems. Security is a shared responsibility, and UTN supports its member sites through network monitoring, threat detection, and vulnerability management—guided by the UTN Network and Information Security Policy. Services include managed firewalls, secure VPN access, traffic filtering, intrusion detection and prevention (IDP), malware scanning, and vulnerability management.

Included Services

• Vulnerability Scanning. Regular scans identify potential security weaknesses in networked systems and devices, helping healthcare organizations proactively address risks before they can be exploited.
• Firewall Management. UTN configures and maintains firewalls to control traffic flow, block unauthorized access, and enforce security policies across the network perimeter.
• VPN Access Management. Secure virtual private network (VPN) access is managed to ensure that only authorized users can remotely connect to sensitive healthcare systems and data.
• Endpoint Monitoring (Limited). UTN provides access to a range of security tools to help sites monitor for potential issues and incidents. These include services such as Endpoint Monitoring and SIEM/MDR, with offerings that may expand or adjust over time based on cost considerations and organizational priorities.
• Border Intrusion Detection and Prevention (IDP). UTN deploys IDP systems at the network edge to detect and block malicious traffic, protecting healthcare networks from external attacks and intrusions.